Legal

Privacy Policy

What This Policy Covers

This Privacy Policy explains how The Restoration Group collects, uses, and protects information you share when you visit therestorationgroup.com or contact us about water damage, fire damage, mold remediation, or any other restoration service. We’ve written it in plain language because you shouldn’t need a law degree to understand how your information is handled.

Information We Collect

When you fill out a contact or estimate request form on our site, we collect the details you provide — typically your name, phone number, address of the affected property, and a description of the damage. If you call us directly at (855) 650-7422, we may log basic call information for scheduling and follow-up purposes.

We also collect standard, anonymized analytics data through our website platform — things like which pages were visited, how long a session lasted, and what device type was used. This data contains no personally identifying information and is used only to improve the site experience.

How We Use Your Information

The information you share with us is used to respond to your inquiry, schedule on-site estimates, coordinate the scope of work, and — when you authorize it — communicate with your insurance carrier on your behalf. Insurance coordination often requires us to share documentation such as loss reports, photographs, and moisture readings directly with your adjuster. We do this only with your explicit authorization.

We do not use your contact information for unsolicited marketing, and we do not sell, rent, or trade your personal data to any third party for their own commercial purposes.

Outside of insurance coordination you’ve approved, we share your information only in limited circumstances: with subcontractors or vendors directly involved in completing your restoration project (bound by confidentiality expectations), or when required by law, such as a valid legal process or regulatory request.

Data Retention

We retain project-related records — including contact information, job documentation, and insurance correspondence — for as long as necessary to fulfill the service relationship and meet applicable recordkeeping obligations under New Jersey state regulations. Contact form submissions that do not result in a project are typically purged within 12 months.

Your Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we hold about you, request deletion of that information, and opt out of any sale of personal data (we do not sell personal data). To exercise any of these rights, contact us at the phone number or mailing address below.

While GDPR is primarily designed for businesses operating within the European Union and is unlikely to apply to most visitors of this site, we respect the underlying principles of data minimization and transparency regardless of where you’re located.

Contact Us About Privacy

If you have questions about this policy or want to request access to, correction of, or deletion of information we hold about you, reach out directly:

The Restoration Group
500 S 31st St, Kenilworth, NJ 07033
Phone: (855) 650-7422

This policy may be updated periodically. Material changes will be reflected with a revised effective date at the top of this page.